Privacy Policy

1. Introduction

Welcome toAqua Monster Shop.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from https://aquamonster.shop.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

When you visit or purchase from our site, we may collect the following information:

(a) Personal Information

• Full name
• Email address
• Shipping and billing address
• Phone number
• Payment details (processed securely via third-party gateway)

(b) Non-Personal Information

• Browser type, device, and operating system
• Pages visited, time spent, and site usage patterns
• Cookies and analytics data

3. How We Use Your Information

Your information is used for:

• Processing and fulfilling orders
• Communicating updates, promotions, and delivery status
• Providing customer service and support
• Improving our website experience
• Fraud prevention and security monitoring

Wedo not sell or rent your information to any third party.

4. Payment & Security

All payments are processed securely viaSenangPay, which supports FPX, Visa, Mastercard, GrabPay, TNG, ShopeePay, and Boost.
SenangPay usesSSL encryption andPCI-DSS compliance standards to protect your financial data.

Aqua Monster doesnot store or access your full card details or banking information.

5. Cookies

We use cookies to:

• Enhance website performance
• Remember your preferences and cart items
• Analyze user behavior for marketing improvement
  
  

You can choose to disable cookies in your browser, but some website features may not function properly.

6. Data Protection & Retention

Your personal data is stored securely and only retained for as long as necessary to fulfill the purposes outlined above or as required by law.
We regularly review, update, and delete unnecessary data to ensure compliance with thePersonal Data Protection Act 2010 (PDPA Malaysia).

7. Third-Party Services

We may engage trusted third-party providers for:

• Payment processing (SenangPay)
• Courier and logistics services
• Email or marketing platforms

These partners only receive limited data necessary to perform their function and are required to keep it confidential.

8. Your Rights

You have the right to:

• Access and request a copy of your personal data
• Correct or update inaccurate information
• Withdraw consent to receive marketing emails
  
  

To exercise these rights, contact us atcustomercare@aquamonster.shop

9. Updates to This Policy

We may update this Privacy Policy from time to time.
All revisions will be published on this page with the updated date. Continued use of our site signifies acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧Email: customercare@aquamonster.shop
🌐Website: https://aquamonster.shop
🕓Operating Hours: Monday – Saturday, 9am – 6pm (GMT+8)